Delete
Task to complete
In this article you'll learn to complete:
1. [Accept calls via drop-in, booking, or both]
How will you accept calls
The One-to-One solution offer two ways to connect with a caller:
- Drop-in
- Booking
- Combination
Decide how your agents will accept calls to suit your ways of working. Bambuser now provides an internal booking system, read more about Bambuser's booking system here. For more information how to integrate a third party booking system, click here.
Why drop-in
- Enable availability
- High quantity of calls
- Lower avg. call time
Why booking
- Enable consultation
- Easier to plan staffing
- Premium experience
- Less quantity of calls
- Higher avg. call time
Once you have decided you can start integration.