The One-to-One solution can be used in various ways. How you will use it depends on what you would like to achieve. The vast majority of the One-to-One clients accept calls in either:

1. Physical store
2. Studio/HQ (fixed location)

Physical store

Have physical stores Be time efficient. During your off-peak hours in-store, the staff can focus on one-to-one calls to boost the sales Have products that benefit to showcase during a call Dedicated store(s) Dedicated agent(s) Area for 1:1 calls

Fixed location

Quality service  Experience and service as main focus 'Studio for 1:1 calls

Example how the Largest Electronics Retailer in the Nordics use One-to-One. Learn more here

You can of course combine these, however, Bambuser recommends to start small and learn what works for you and scale up. 

Once you know how your agents will accept calls, the onboarding goes faster and is more efficent.