December 27, 2023 | Social Commerce

Self-Serve Theming Update: Aligning Product Images

What: In the latest version of our Self-Serve Theming update, you can effortlessly align the product images displayed on your product listing page (PLP) and within the Timeline/Highlight section of the player. 
Why: Previously, product images were automatically resized according to their dimensions. Now you have the freedom to manually adjust the size of any product images, ensuring they are aligned precisely when showcased side by side. 

December 13, 2023 | Social Commerce & Digital Clienteling

Self-Serve Theming

What: We're thrilled to introduce a game-changing update that allows you to customize the entire shopper-facing aspect of our One-to-Many and One-to-One solutions directly in your Bam Hub. 
Why: We've designed this feature to put you in the driver's seat. Now, you can make changes faster and more easily, ensuring that your Bambuser solutions are seamlessly aligned with your site and reflect your brand identity.

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November 29, 2023 | Social Commerce

Simplifying Player Minimization

What: For clients who have the mini player integration, the option to minimize the player by clicking the arrow in the top left corner will be more visible for shoppers. 
Why: By minimizing the player, the shopper can simultaneously watch the show and browse the website for other products. 

November 29, 2023 | Social Commerce

Display Product Listings on Timeline Panel

What: In our latest update, we've improved the shopping experience by displaying all product listings directly on the Timeline Panel from the start of the show, eliminating the need for shoppers to click on the bag icon to access the full list.
Why: This update allows the user to discover and purchase products earlier in the show, before the product is featured. 

November 29, 2023 | Social Commerce

Transparency and New Layout of Product Highlight Product Card

What: Take the visual appeal of your highlight product cards to the next level by incorporating a sophisticated blurred effect. Additionally, enjoy the flexibility of positioning the card either at the top or bottom of the screen to suit your layout preferences. 
Why: Now, you have the flexibility to decide whether you prefer to apply a blurred effect to the highlighted product card, allowing more of the video to show, or if you'd like the product card to be highly visible. Similarly, for different products like shoes, you might opt to position the product card at the top of the screen to avoid obstructing the showcased item, whereas for hats, the preference might be the opposite. Now it’s all up to you!

November 29, 2023 | Social Commerce

Enabling Chat Bubbles

What: Starting in December, you’ll have the opportunity to personalize your chat interface. You can either stick with the standard chat background or switch to a more visually engaging style, with chat messages displayed in bubbles.
Why: To improve the live chat experience. Incorporating chat bubbles not only adds an element of fun but also effectively captures more attention.

November 15, 2023 | Social Commerce

Chat Background Improvement for Player V2

What: We've enhanced our player to ensure the live chat remains highly visible, even against various colored backgrounds.
Why: While videos may feature diverse backgrounds, this update guarantees that all live chat messages are visible prominently. This ensures that shoppers do not miss any crucial information or the answers to their questions.

November 14, 2023 | Social Commerce

Social Selling

What: This new feature enables shoppers to make purchases whilst watching video content on social media, starting with Facebook. Social Selling enables shoppers to type a shop code in the live chat and automatically receive a link straight to that product’s detail page (PDP) for an efficient check-out process. 
Why: Creating shoppable content on your social media channels is a great way of converting followers into buyers. Social Selling makes social media videos shoppable and creates a shorter and simpler buying experience. 
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November 1, 2023 | Social Commerce

Adding Captions in Additional Languages

What: Autogenerated captions for your shoppable videos are now complemented by the capability to include captions in additional languages.
Why: This update provides an excellent means to boost the viewership of your shoppable videos by offering captions in multiple languages, thereby expanding your reach to a broader audience.
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October 27, 2023 | Social Commerce

Restore Deleted Shows

What: Users are now able to access and restore deleted shows within a 30-day period.
Why: Having observed a number of support tickets where users inadvertently deleted their shows, we sought to provide our users with the capability to restore their shows independently.

October 25, 2023 | Social Commerce

Updated Moderator View for Player V2

What: We've aligned the moderator view with Player V2 to make it easier to implement a single-product card display. 
Why: Through user testing, we've observed that focusing on a single product card at a time leads to a notable boost in conversion rates. With the updated moderator view, it’s now even easier for users to highlight one product. 

October 6, 2023 | Digital Clienteling

Webhooks Self-Serve in Bam Hub

What: As part of our ongoing self-serve initiative, we're excited to announce that you can now effortlessly create and configure webhooks directly within the Bam Hub.
Why: Enabling webhooks means we're facilitating you to seamlessly transmit your Bambuser user data to any internal or external system you desire.

September 21, 2023 | Social Commerce

One-to-Many iOS Player SDK v.1.2.0

What: This version of the SDK includes features such as conversion tracking, customized theming, support for multiple languages and configurations to add UI depending on the version of the player. 
Why: This update allows users to get more freedom to customize the Bambuser experience.
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September 11, 2023 | Social Commerce

One-to-Many Android Player SDK v.1.0.0

What: Now Android users can access their own SDK, to integrate the Android application with the Bambuser player. 
Why: The Native Player SDK provides an easy way to integrate the player solution in your own apps and gives your viewers an even better experience. 
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August 31, 2023 | Social Commerce

One-Time Password

What: You now have the ability to generate one-time passwords for your shows. These passwords are personalized and will only be used once. 
Why: This update is ideal for customers seeking a higher level of exclusivity for their shows. This feature empowers them with control over both the usage and distribution of each password.
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August 31, 2023 | Social Commerce

Blocking Support for Scheduled Meetings

What: We have enhanced the blocking feature for 1:1 calls by introducing the capability to block shoppers for scheduled meetings. 
Why: Ensuring that agents feel safe using our products will always remain one of our top priorities. With this initiative, our aim is to reduce the number of prank and harassment calls among customers who use our booking services.

August 31, 2023 | Social Commerce

Bookings and Drop-Ins Self Serve

What: As part of our self-serve initiative, we have introduced a Configurations section within the Settings of the Bam Hub menu. This section allows you to have more control over your booked and drop-in calls, customize queue visibility for shoppers and activate/deactivate the Bookings functionality. 
Why: This update continues to give our customers more freedom and control over their own settings. 

August 31, 2023 | Digital Clienteling

Enhanced Call Dialogue in Web Agent Tool

What: In the latest update for agents utilizing the desktop version of One-to-One, we've introduced the ability for agents to accept, decline, or mute incoming drop-in calls.
Why: This enhancement gives agents an improved means of managing and controlling incoming calls, offering them a better overview of their calls. 

August 31, 2023 | Digital Clienteling

Enhanced Native Ring Behaviour on iOS

What: We have implemented a design update for incoming calls to closely resemble the appearance of standard iOS calls. This consistency is maintained whether users are actively using our app or when it's running in the background.
Why: To ensure seamless integration of our One-to-One solution with iOS. 

August 31, 2023 | Digital Clienteling

Improved CSV Export with Order ID Inclusion

What: In the CVS data export, which is accessible through the statistics page of the Bam Hub, we are pleased to introduce the inclusion of Order IDs associated with specific 1:1 calls. 
Why: This improvement addresses the growing demand from our customers to establish a clearer connection between calls and the specific orders and purchases we track. 

August 16, 2023 | Digital Clienteling

Customized font in One-to-One calls

What: The font used in the shopper-facing in-call interface will now match the font utilized in the call widget before the call. 
Why: This enhancement aims to further align the shopper’s experience with the company’s branding, creating a seamless and cohesive interaction with the website. 

July 17, 2023 | Social Commerce

Chat Settings Improvements in Moderator View 

What: In the Moderator view, moderators now have the flexibility to adjust the font size of the chat and control message visibility by pausing the chat and selecting what messages to display.
Why: This update has been made to increase the control of the moderator as well as create a better experience for the shopper in terms of readability. 

July 16, 2023 | Digital Clienteling

Picture-in-Picture in the 1:1 iOS App

What: We have introduced Picture-in-Picture (PiP) in our One-to-One iOS app, meaning that both the agent and shopper can see each other on a mini player whilst navigating other sites or parts of the app.
Why: These updates are designed to enrich the video call interaction for agents and shoppers within the 1:1 app, fostering a seamless blend of online and offline shopping experiences through constant visual connectivity.

June 26, 2023 | Social Commerce

Update for Pre-Recorded

What: We have added the option to manually start a pre-recorded show from the Moderate view.
Why: This update grants you greater control over your shows, providing you the flexibility to start them at your convenience, without depending on predefined showtimes on the Setup page.
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June 18, 2023 | Digital Clienteling

One-to-Many New iOS Player SDK v.1.1.0

What: The Bambuser Native Player SDK now offers a fully native live shopping video player that can be seamlessly integrated into your apps.
Why: To enable all customers the ability to integrate the Bambuser Player and shoppable video in their own app. 
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June 18, 2023 | Digital Clienteling

Enhanced Blocking Feature

What: Enhancements for blocking customers have been made, empowering agents to block unwanted customers for 28 days, block callers post-call, track blocked callers, and extend the block not only within the organization they called, but across all other organizations/markets where the same customer uses our One-to-One solution.
Why: At Bambuser, the safety and security of our customers are of paramount importance to us. We understand that receiving prank calls and facing harassment can disrupt workflows and create discomfort. To ensure that all users feel safe while using our platform, we have taken steps to enhance our blocking functionality.
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June 7, 2023 | Digital Clienteling

Android App Revamp

What: Our Android app has undergone a transformation, featuring enhanced navigation, queue overviews, a convenient calendar for upcoming bookings on the Booking page, simplified profile editing, and improved drop-in call notifications. Additionally, we've introduced the Insights page, providing valuable performance metrics such as call count, average call duration, checkouts, and ratings.
Why: These updates were implemented to enhance the agent experience on our Android app. The upgrades prioritize user-friendliness and real-time data, aiming to boost agent productivity and efficiency while ensuring an exceptional user experience.
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May 31, 2023 | Digital Clienteling 

Updated Search and App Products

What: For our latest UX update, Search and Add Products have been moved into the sidebar.
Why: The sidebar streamlines access to One-to-One's tools and features, enhancing navigation for agents and shoppers both on desktop and mobile.

May 23, 2023 | Social Commerce

Switch Splitscreen Templates from the Dashboard

What: With our Splitscreen feature, customers can now decide how the screen should look. You can choose between top-bottom, side-by-side, guest spotlight or host spotlight. 
Why: Various show formats require specific layouts, and this update empowers you to select the one that best aligns with your needs.
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May 5, 2023 | Social Commerce

One-to-Many iOS Broadcast App Update

What: The iOS broadcast app, version 1.15.3, now offers Video Stabilization as a new feature. The default setting now is standard, and there are three other options you may pick from: off, high or extreme.
Why: This update ensures you have no more unstable and shaky streams and enables you to deliver professional-looking video content, even when shooting solo.  
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May 5, 2023 | Digital Clienteling

One-to-One Bookings

What: You are now able to offer bookable calls through the One-to-One widget.
Why: By enabling bookable calls, your agents and customers can schedule their meetings in advance, allowing them to prepare thoroughly and optimize the outcomes.
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