To keep Bambuser Chat running smoothly on your website, a few important updates are required by May 31, 2025. These changes are part of ongoing improvements to the platform following our recent acquisition of the solution and we want to make this transition as easy as possible for you.

Key Changes and Your Required Actions (Effective May 31, 2025):
 

1. Update Your Chat Embed Script URL:
   1. Current URL: https://cdn.usehero.com/loader.js
   2. NEW URL: https://cdn.chat.bambuser.com/loader.js
   3. ACTION NEEDED: You MUST replace the old URL with the new URL in the code where you've embedded the Bambuser Chat widget on your website(s). Failure to do so will result in the chat widget disappearing from your site. 
   4. Documentation: https://bambuser.com/docs/chat/bam-chat-integration/#1-add-the-bambuser-chat-tag
       
2. Whitelist New Domains in Your Firewall (If Applicable):
   1. If your company uses network firewalls, you must whitelist the following domains for the Bambuser agent mobile and web apps:
      1. Current URL: *.usehero.com
      2. NEW URL: *.bambuser.com
   2. ACTION NEEDED: Contact your IT department to ensure these domains are added to your firewall whitelist before May 31, 2025.
       
3. Change Your SFTP URL for Product Feed Uploads (If Applicable):
   1. Current URL: files.usehero.com
   2. NEW URL: files.chat.bambuser.com
   3. ACTION NEEDED: If you upload your product feed via SFTP, you must update the SFTP URL to the new address.

Why These Changes Are Essential:

These updates are necessary for the continued operation and improvement of your Bambuser Chat integration. They are a direct result of the changes following the acquisition from Klarna.

Consequences of Not Taking Action:

If you do not update your embed script URL by May 31, 2025, the chat widget will cease to appear on your website. If you use firewalls and do not whitelist the new domains, your agents may experience connectivity issues with their apps. If you use SFTP for product feed uploads, failure to update the URL will disrupt your product feed uploads.

We're Here to Help:

If you need any technical assistance with these changes or have any questions, please email support@bambuser.com. Our support team is ready to guide you through these updates.

We appreciate your prompt attention to this, and we thank you for being a valued Bambuser customer.