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Troubleshooting: How to find what FAB ID we have on our page

Steps to find FAB ID on your page:

  1. Navigate to your page
  2. Right click on the page
  3. Click “Inspect”
  4. Navigate to “network” tab
  5. Type in “floating” in filter
  6. Refresh the page
  7. There you will see a request with an ID - which should be the ID of the FAB that is embedded on your website

 

 

FAB ID Not Found in Network Tab

If you cannot find FAB ID folllow above steps, it is likely not integrated on your website. For setup instructions, refer to the integration guide here: FAB Integration Guide.