How to re-authenticate Facebook + Instagram connections

As technology is always changing, there can be updates made on Meta's side- as well as our own to accommodate these changes. During these times you may see that you have to reconnect to your Meta accounts. Please follow these steps to ensure your most up-to-date connection:

1. Start from a clean slate by visiting Settings —> Integrations —> Facebook and if applicable remove any existing connection by clicking on the 'X' next to the page name
2. Before you click 'CONNECT', Make sure the person setting up the connection has Admin or Editor access on the Facebook page
3. Make sure you approve all permissions requested from the Facebook dialog. You may see an option that says "edit previous settings." Select this option and continue as per usual.
   
4. As you are returned to the Bambuser dashboard, be patient and wait a few seconds perhaps a bit longer if your internet connection is poor. Navigating away from the loading screen might cancel the setup process.
5. Your chosen pages will now be connected, if you encounter any error here it is usually due to an insufficient role at Facebook or due to missing permissions (did not select all requested permissions)
6. If any issue still persists after following these steps, contact your account manager and make sure to provide detailed information about where something went wrong. Help us help you by providing a screen capture or a few screenshots 

Video feed is not showing in Instagram

As Instagram utilizes non-static (one time use) RTMP stream keys to connect, ensuring the correct stream key and stream URL are important to successfully multi-stream. Steps to consider:

1. Ensure that you have enabled multi-streaming to Instagram within the show set-up.
2. Ensure you have clicked “Go Live” in Instagram moderator view (See picture below)
3. Ensure that each time you expect to go live, you are updating the stream key/URL in the show set-up when you enable multi-streaming.
4. Refreshing or closing the IG page in which you are retrieving the information from will reset the stream key/URL. Therefore, make certain that the IG tab stays intact
   
   1. If you’ve gone live on Bambuser with an incorrect or outdated Stream Key or URL, the “Go Live” button at the top right won’t activate. Here’s how to fix it:
      
      1. Stop the live session in Bam Hub.
      2. Restart the live session in Bam Hub.
      3. Double-check that the Stream URL and Stream Key in Bambuser are correct.
      4. Try going live again for the same session.
      5. Click “go live” on Instagram moderator view for the feed to push through to your customers.