Requirements for Successful Authentication to Bam Hub

To log in successfully, ensure the following:

• Your email is linked to a Bam Hub account.
• You are logging into the correct region for your Bam Hub:
  • EU: https://lcx-eu.bambuser.com/
  • Global: https://lcx.bambuser.com/
• You request and open the Magic Link on the same platform (desktop or mobile).

Common Issues and Solutions

1. “Error when logging in with email! Unauthorized”

Causes:

• The Magic Link is older than 30 minutes and has expired.
• Multiple Magic Links were requested, and the clicked link is not the latest one
• The Magic Link was requested via the app but opened on a desktop.
• The Magic Link was requested via the desktop but opened on the app.

Solution:

• Request a new Magic Link and use the most recent email.
• Ensure the Magic Link is opened on the same platform where it was requested.
• Request and open the Magic Link on the same platform (desktop or mobile).
  
  
  • For the Broadcasting App:
    • Switch to the correct server within the app (switch option is on the bottom of the login screen).
    • Request the Magic Link via the app.
    • Open the Magic Link on the phone where the app is installed
       
  • For Bam Hub on Desktop:
    • Use the correct server:
      • EU: https://lcx-eu.bambuser.com/
      • Global: https://lcx.bambuser.com/
    • Request and open the Magic Link on the desktop.
       

2. “The action code has expired.”

Causes:

• The Magic Link is older than 30 minutes and has expired.
• Multiple Magic Links were requested, and the clicked link is not the latest one.
• The Magic Link was requested via the app but opened on a desktop.

Solution:

• Request a new Magic Link and use the most recent email.
• Ensure the Magic Link is opened on the same platform where it was requested.

3. Dashboard opens in browser instead of the app

Cause:

• The Magic Link was requested via the mobile app but opened on a desktop.

Solutions:

1. For the Broadcasting App:

1. Switch to the correct server within the app (switch option is below the login screen).
2. Request the Magic Link via the app.
3. Open the Magic Link on the phone where the app is installed.

2. For Bam Hub on Desktop:

1. Use the correct server:
   • EU: https://lcx-eu.bambuser.com/
   • Global: https://lcx.bambuser.com/
2. Request and open the Magic Link on the desktop.

4. “Error when resetting password”

Causes:

• Link is older than 30 minutes.
• Multiple reset links were requested, and the clicked link is not the latest.
• The new password does not meet requirements (12 characters, one letter and one number)

Solution:

• Request a new password reset link and use the latest email.
• Create a password meeting the requirements.

5. Empty screen during login to Bam Hub /  slow loading

Causes:

• Office network firewalls block Firebase services.
• Software restrictions on work devices.

Solution:

• Test using personal Wi-Fi or 4G. If successful, contact your office network administrator to whitelist Google Firebase Services.
• If using a personal device works, review the restrictions on your work device.

6. “Your account is not enabled to sign in with Microsoft”

Cause:

• Microsoft SSO is enabled for your organization, but your account is not yet linked.

Prerequisites:

• Access via Magic Link or Email/Password.
• A valid Microsoft account linked to your organization's Azure Cloud.

Linking Account via Mobile App:

1. Log in to the Bambuser Studio Mobile App using Magic Link.
2. Go to Settings and check the Account Link Status.
3. Tap "Link" and follow the Microsoft login flow.
4. Ensure the status updates to Microsoft SSO.
5. Log out and sign in with Microsoft.

Linking Account via Bam Hub Desktop:

1. Log in to Bam Hub (EU or Global).
2. Open Account Settings > Account & Security.
3. Click Link to Microsoft and follow the Microsoft login flow.
4. Confirm the status updates to Microsoft SSO.
5. Log out and sign in with Microsoft.

9. Magic Link not being sent

Causes:

• Your email is not added to any organization.
• Using the wrong server link for your region.
• Email is in the spam/junk folder.
• After multiple requests, Magic Links might be sent from a different domain.

Solution:

• Verify with your Bambuser administrator that your email is added to Bam Hub.
• Ensure you use the correct server:
  • EU: https://lcx-eu.bambuser.com/
  • Global: https://lcx.bambuser.com/
• Check your spam/junk folder.
• Try requesting the Magic Link 3 times to receive it from a different domain.

Still having issues? Please reach out to your Bambuser Contact Person or Support in order to get further help.