Info
In this article, you will find (hopefully) the answer to your question. If not, please contact Bambuser Support for help. Click on each accordion for the answer
How do we avoid spam/trolls in the chat, and what do we do if it happens?
Bambuser will automatically block any words that are on our Profanity Blacklist. What is more important, the moderator of the show also has the ability to block any user and delete any comment, if needed. For extra caution, you can decide to manually approve all comments when setting up a show in the dashboard.
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Can the same moderator highlight products and moderate chat?
Yes, but we recommend that there is one moderator for each function.
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What does "hide chat in replay means"?
Once the live shop has ended you can decide to hide or show the chat comments.
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Can we have multiple people moderating a live show from the dashboard at the same time?
Yes, you can basically have as many admins and/or moderators moderating the show as you need. However, it can be difficult to coordinate if multiple people are trying to do the exact same thing simultaneously.
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How big should my logo/profile image be inside the dashboard?
For a new logo to be uploaded we recommend 200x200px (our image transformer request 90x90, but we recommend a higher resolution). The logo should be centered, with the same height and weight and it is a 1MB limit.
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Can I use my company's name and logo while writing in the chat?
Yes, go to your settings and profile. Your display name is customer-facing.
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Can I run zoom while broadcasting?
No, using more than one video broadcasting service on the same device at the same time is not possible.
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Can we have multiple shows with countdowns on our site concurrently?
You can have as many shows on your website as you'd like. Each show will have its own show ID (found in the dashboard) and you can link it to its own CTA.
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How can we run a test show without adding the show to our landing page?
By using our test embed button at the bottom of your show settings page, or by creating a hidden landing page.
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Is there a way to download the video from a show with the chat on the screen?
No, there is only direct downloading a raw file of the video.
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Why does my show say "Not available"?
Shows will be unavailable for viewers when they are "Unpublished". Tap on the "Publish show" button on the show's page on the dashboard to make it published and available for viewing.
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What happens if the host by mistake ends the show instead of pausing it?
The show can be reactivated by the admin on the dashboard.
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